Customer Refunds and Returns
In the main we sell delicate, individually made antique and collectible items that have had a prior ownership history and prior use. We believe that we are extraordinarily exacting in our condition reports of our items – and we describe our items with knowledge and a critical eye developed over decades of experience handling an enormous quantity of similar items. We make every human effort possible to detect or disclose significant age related soiling, damage through use or misuse, or restoration to damage to items on this website. Given the age of the items we sell – minor and insignificant wear, blemishes consistent with the manufacture techniques used in the production of an item or simply evidence of age of a previously owned item (for example fine, clean crazing) is not damage - nor significantly detracting.
For further details refer Clause 2 in our Terms of Service, which you can find here.
Returns and Refunds
Items can be returned if not as described for a full refund of the purchase price and shipping – provided that you notify us within 7 days of receipt of the item of your intention to do so. You can do this by emailing or phoning us.
We consider significantly not as described as a failure on our part to detect or disclose significant soiling, damage or restoration. Given the age of the items we sell – minor and insignificant wear, blemishes consistent with the manufacture techniques used in the production of an item or simply evidence of age like fine, clean crazing is not reason to return an item.
Given the delicate nature of the items we sell and the practicalities of logistics of same, we do not refund for change of mind or buyers remorse. If you purchase an item and when you receive it you find that you already have it in your collection – we will exchange your purchase for another items that we have or failing that, extend a store credit, but the return shipping is your responsibility. For exchanges and returning for store credit please notify us within 7 days of receipt of the item of your intention to do so. You can do this by emailing or phoning us.
Returning your Item to Us
On returns, the items must be well packed and returned to us in the same high quality manner in which they were sent to you.
Duties and Taxes on Export Sales
We do not refund taxes and duties if the item has been exported and you desire a return